Refund policy

Returns & Refunds

We want you to be happy with your DownNDirty order. If something isn’t right, please get in touch and we’ll do our best to get it sorted.

Returns

For online orders, you have the right to cancel your order within 14 days of receiving your goods. Once you have told us you wish to return your order, you then have a further 14 days to send the goods back to us.

Items must be returned unworn, unwashed and in their original condition, with any original tags still attached.

Please take reasonable care of items while they are in your possession. We may reduce a refund if an item has been handled beyond what would reasonably be necessary to inspect it.

Refunds

Once your return has been received and checked, we will process your refund back to your original payment method.

Where you cancel your entire order within your statutory cancellation period, we will also refund the cost of our standard delivery option. Any additional amount paid for an upgraded or express delivery service is not refundable.

Refunds will be processed in accordance with your statutory rights. Your bank or payment provider may take additional time to show the refund in your account.

Return Postage

Unless an item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer.

We recommend using a tracked postal service, as we cannot be responsible for returned parcels until they have been received by us.

If we have sent you the wrong item, or your item arrives faulty or damaged, please contact us before returning it so we can arrange the appropriate solution.

Exchanges

If you need a different size, please contact us and we’ll let you know the best way to arrange an exchange, subject to stock availability.

Faulty or Incorrect Items

If your order arrives faulty, damaged or you have received the wrong item, please contact us as soon as possible with your order number and photographs where appropriate.

This policy does not affect your statutory rights in relation to faulty or misdescribed goods.

Personalised & Custom-Made Items

Items that have been personalised, customised or made specifically to your requirements cannot normally be returned simply because you have changed your mind.

This does not affect your rights if the item is faulty, damaged or not as described.

Event & Show Purchases

Items purchased directly from us at a car show, event or other physical retail location do not have the same statutory change-of-mind cancellation rights as online purchases.

However, your statutory rights still apply if an item is faulty or not as described.

How to Arrange a Return

Please contact DownNDirty Clothing Co with your order number and details of the item you would like to return.

We’ll provide you with the relevant return instructions.

Please do not send items back without including enough information for us to identify your order.

DownNDirty Clothing Co
www.downndirty.co.uk