Shipping policy
Shipping Policy
At DownNDirty Clothing Co, we aim to get your order packed, dispatched and on its way to you as quickly as possible.
This Shipping Policy applies to orders placed through www.downndirty.co.uk.
Order Processing
Once your order has been placed, you will receive an order confirmation using the contact details provided at checkout.
Orders are processed as quickly as possible. During particularly busy periods, including new product launches, sales and major automotive events, processing times may be slightly longer than usual.
Once your order has been dispatched, you will receive confirmation and, where available, tracking information so you can follow your parcel.
UK Delivery
We offer delivery throughout the United Kingdom.
Available shipping options, estimated delivery times and the relevant charges will be displayed at checkout before you complete your purchase.
Delivery estimates begin once your order has been dispatched rather than from the date the order was placed.
Delivery Times
Any delivery dates or times shown on our website are estimates unless expressly stated otherwise.
Although we work hard to get orders to you quickly, delays can occasionally occur with postal and courier services that are outside our reasonable control.
If you believe your parcel is significantly overdue, please contact us with your order number and we’ll help investigate it.
Parcel Tracking
Where tracking is available for your chosen delivery service, tracking details will be provided after your order has been dispatched.
Please allow some time after receiving your dispatch notification for the courier’s tracking system to update.
Incorrect Delivery Addresses
Please check your delivery address carefully before completing your order.
Customers are responsible for providing complete and accurate delivery information.
If you notice an error after ordering, please contact us as soon as possible. We will do our best to amend the address if the order has not yet been dispatched, but we cannot guarantee that changes will be possible once processing has begun.
Failed or Returned Deliveries
If a parcel is returned to us because delivery could not be completed, the address supplied was incorrect, or the parcel was not collected from the carrier, please contact us.
Additional postage charges may apply if the order needs to be sent again where the failed delivery was not caused by us or the delivery provider.
Lost or Damaged Parcels
If your parcel arrives damaged, or you believe it has been lost in transit, please contact us with your order number and any relevant information.
For damaged deliveries, photographs of the parcel and its contents may be required so that we can investigate the issue with the delivery provider.
International Delivery
Where international delivery is available, the available destinations, delivery options and shipping charges will be shown at checkout.
International customers may be responsible for local customs duties, import VAT, taxes or handling charges imposed by the destination country. These charges are not controlled by DownNDirty Clothing Co and, unless stated otherwise at checkout, are the responsibility of the customer.
International delivery times may also be affected by customs processing.
Events & Busy Periods
DownNDirty attends automotive events throughout the year and certain weekends can be extremely busy for our team.
During major events, product launches, sales or exceptionally busy periods, dispatch may take a little longer than normal. We appreciate your patience while our team gets your order prepared.
Contact Us
If you have any questions regarding delivery or an existing order, please contact DownNDirty Clothing Co and include your order number so we can assist you as quickly as possible.
DownNDirty Clothing Co
www.downndirty.co.uk
Last updated: September 2026